Keeping my Hate Leaderboard Active

Media_httpwwwdilbertc_intwb

I thought that this was a great comic about the general pains of tech support.

I think that this showcases a much larger problem. When I was at Zappos a few weeks ago, they really stressed that their goal is not to get people off the phone faster, but to answer the phone faster. It is why every engagement with them is superb.

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